During the period Sept 2018-Dec 2020, a team of researchers at the University of Manchester conducted a comprehensive study of the changing composition of the general practice workforce.
The processes of sorting and matching, as well as in-built flexibility to access support and advice are not always clear to patients, particularly when teams are changing rapidly and patients have limited information about what newer practitioners can do.
Based on findings, a short video that spells out how the general workforce is changing, explains the principles of ‘getting the right patient to the right practitioner’ through matching their problem with a practitioner’s skills or competencies, but also recognises the importance of immediate access to advice and support.
